Frequently Asked Questions
Everything you need to know about your Atma shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
Atma offers a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your items back for a full refund or exchange.
Are your materials sustainably sourced?
Yes, Atma is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes to ensure our products are as kind to the planet as they are to your wardrobe.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Atma garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.